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Terms for Online Recordings

Last updated: 9 November 2026

1. About us

These terms cover buying a single recording from debbiewestpilates.co.uk: one recorded class, yours to keep and watch whenever you like (sections 3 and 4).

Please read these terms before you buy. By ticking the box at checkout, you agree to them.

Recordings are sold by Debbie West, a sole trader, trading as Debbie West Pilates. When these terms say “I”, “me” or “my”, they mean Debbie. “You” means the person buying.

  • Business address: The Tarka Clinic, Paiges Lane, Barnstaple, North Devon, EX31 1EF
  • Email: debbie@debbiewestpilates.co.uk
  • Phone or WhatsApp: 07977 449254

You must be 18 or over to buy a recording.

2. Prices and payment

  • Price: the price shown on the recording's page. Prices are in pounds sterling, and the price shown is the full price you pay.
  • Payment: taken securely by Stripe. I never see your payment details. Stripe emails your receipt separately.
  • Our contract: it starts when your payment goes through and I send your confirmation email.
  • UK customers only. Recordings are currently sold to customers in the UK only. A payment from outside the UK (a billing address, card or payment account outside the UK) is refunded in full automatically, and I'll email you to let you know.

3. Buying a single recording

You're buying one recorded class to keep. You can watch it online, as often as you like, for as long as this website offers recordings. You are not buying a copy of the video to download.

Immediate access and your right to cancel: when you buy something online in the UK, you normally have 14 days to change your mind. For digital content such as a recording, that right ends once you start getting access, if you agreed to that before buying. At checkout you're asked to tick a box that says:

I agree to the Terms and ask for immediate access to this recording. I understand I lose my 14-day right to cancel once access begins.

Your access begins straight away: the Watch Recording button appears on the thank-you page and in your confirmation email as soon as you pay. So, by law, your 14-day right to cancel ends when you pay.

Changed your mind? I'd still like you to be happy with what you've bought. If you contact me within 14 days of buying and you haven't started watching the recording, I'll refund you in full or swap it for another recording, whichever you prefer.

This doesn't affect your rights if a recording is faulty (see section 5).

4. Watching recordings

  • How you watch: recordings play here on my website, in your web browser. Sign in with the email address you bought with to watch any time. You need a working internet connection and an up-to-date browser.
  • For you only: recordings are for your own personal use at home. Please don't share your sign-in, post recordings online or show them to a group or paying class.
  • No downloading or copying: please don't download, record, copy or edit a recording.
  • If you break these rules: if I find a recording has been shared or misused, I may turn off your access to it. I'll tell you first where I reasonably can.
  • Availability: I'll keep every recording you buy available to you. If I ever have to withdraw a recording, or stop offering recordings, I'll give you at least 30 days' notice by email, and a full refund if you bought it in the 12 months before.

5. If something goes wrong

If you can't watch a recording, or something isn't as described, please get in touch by email, phone or WhatsApp. Most problems are a sign-in or playback issue, and I can usually sort them out the same day.

Under the Consumer Rights Act 2015, a recording must be of satisfactory quality, fit for purpose and as described. If it isn't:

  1. I'll first try to fix it or send you a working replacement.
  2. If I can't do that within a reasonable time, I'll give you a partial or full refund.

Refunds go back the way you paid, usually within 5 to 10 working days of my agreeing to them. Nothing in these terms affects your legal rights. For advice about your rights, contact Citizens Advice on 0808 223 1133.

6. Your health and safety

In a recorded class I can't see you, check your form or adapt the class for you. Please look after yourself:

  • Check with your doctor first if you're pregnant, have recently given birth, have had surgery or an injury, or have a medical condition.
  • Go at your own pace. Stop if anything hurts or you feel dizzy, faint or short of breath. Only move as far as feels comfortable.
  • Set up safely. Use a clear space, a non-slip mat and any equipment the class asks for.
  • Ask me first if you're unsure whether a class suits you. I'm happy to help you choose.

I'm not responsible for an injury caused by ignoring this advice, or by exercising in an unsafe space. Nothing in these terms limits my responsibility for death or personal injury caused by my negligence, or for anything else the law doesn't let me exclude.

7. Everything else

  • Copyright: the recordings, and everything in them, belong to me. Buying one lets you watch it as these terms describe. It doesn't transfer any other rights.
  • Your personal information: I use your name, email and billing address to process your order, send your watch link and keep the records the law requires, including your payment history. Stripe takes your payment, Supabase (the website's database) stores your account, and my email and website providers help me send your link. I never sell your information. The full details are in my Privacy Notice.
  • Changes to these terms: I may update these terms from time to time. The version you agreed to at checkout applies to your purchase.
  • If we disagree: please talk to me first, and I'll do my best to put things right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
  • Questions: email debbie@debbiewestpilates.co.uk or message me on 07977 449254.